About this policy
This policy explains how 10ms (TenMS), referred to as “we”, “us” or “our”, handles personal information when you visit tenms.com or contact us through the website.
Our public website introduces our games and services to operators and aggregators. This policy covers website visits and related enquiries. It does not cover player accounts, gameplay records or the partner portal.
For privacy questions or requests, email sales@tenms.com.
Information we receive
Information you share. When you email us, we receive your email address and anything you include, such as your name, company, role, enquiry or application materials. Please share only what is relevant to your request.
Technical information. Our hosting and security services may process your IP address, browser and device information, requested pages, referring page, request times and error or security logs. This information helps deliver and protect the website and may constitute personal data.
You do not need to create an account to browse the public website. Providing information in an enquiry is voluntary, but we may need contact details to respond.
How we use information
We use information to respond to enquiries, discuss partnerships, consider career enquiries, maintain the website, investigate technical problems and protect our services against misuse.
Where a legal basis is required, we rely on our legitimate interests in running a secure website and responding to business enquiries, steps you request before entering a contract where applicable, or compliance with legal obligations. Where we ask for consent for a specific use, you can withdraw it.
The public website does not make automated decisions that produce legal or similarly significant effects about you.
Cookies and website storage
We do not add advertising cookies, marketing pixels or third-party analytics to the current public website. Navigation and game filters use your browser’s history to preserve the page you are viewing.
When you dismiss our cookie notice, we save an acknowledgement in this browser’s local storage so it stays dismissed on later visits. This stores only the notice version, not a visitor identifier. It remains until you clear this site’s browser data or we update the notice. Dismissing the notice does not enable optional tracking.
Hosting and security services may use essential technologies to deliver and protect the website. You can manage cookies through your browser settings. If we introduce optional tracking, we will update this policy and request consent where required before enabling it.
Who can access information
Information may be accessed by team members who handle your enquiry and service providers supporting website hosting, security and business email. We may also disclose information to professional advisers or authorities where needed to meet a legal obligation or protect legal rights.
Our offices are in Cyprus and Georgia, and service providers may process information in other countries. Where applicable, international transfers require safeguards under data protection law. Contact us for information about the destinations and safeguards relevant to your data.
Retention and security
We keep personal information for as long as needed for the purpose for which it was received. Retention depends on the status of your enquiry, an ongoing business relationship, applicable record-keeping duties and the need to resolve disputes or investigate security incidents.
We use measures designed to protect information against unauthorised access, loss and misuse. No method of transmission or storage is completely secure. Please do not send passwords, payment details or unnecessary sensitive information in an enquiry.
Your rights
Depending on the law that applies and the circumstances, you may have the right to access your personal information, correct inaccuracies, request deletion, restrict processing or receive a portable copy.
Right to object. Where processing is based on legitimate interests, you may object to it based on your circumstances. You can also object to direct marketing.
If processing relies on consent, you can withdraw that consent at any time without affecting the lawfulness of earlier processing. You may also complain to the relevant data protection authority.
To make a request, email sales@tenms.com. We may need to confirm your identity before responding and will handle requests within the time required by applicable law.
Other websites and services
Links to maps, operator websites and the partner portal take you to separate services. Game demos load from separate 10ms demo services within the game page only when you choose Try demo. Those services may have different data practices. Review their privacy information before providing personal information.
Children’s privacy
This website is intended for adult business visitors and is not directed at anyone under 18. If you believe a child has provided personal information to us, contact us so we can review it and take appropriate action.
Changes and contact
We may update this policy when our website or data practices change. The date above identifies the latest revision. Where required, we will provide additional notice of significant changes.
For questions about this policy or the information you have shared with 10ms (TenMS), contact sales@tenms.com. Our office details are available on the Contact page.